Cancellation and Refund Policy

Refund & Cancellation Policy

Thank you for shopping at Shakti Aushadhalaya. We strive to provide you with high-quality products and excellent customer service. Please read our refund and cancellation policy carefully to understand your rights and obligations when it comes to returns, refunds, and cancellations.

1. Cancellation of Order:

1.1. You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team at [email protected] or reach out to us through our customer service number. We will assist you in canceling your order and provide a full refund.

1.2. If the cancellation request is made after 24 hours of placing the order, the cancellation is subject to approval and may attract a cancellation fee or restocking fee, which will be deducted from the refund amount.

2. Return and Refund:

2.1. We offer a return and refund policy for products that are damaged, defective, or do not meet your expectations.

2.2. To be eligible for a return and refund:

2.2.1. You must inform us within 7 days of receiving the product about the issue by contacting our customer support team or emailing us at [email protected]

2.2.2. The product must be unused, in its original packaging, and in the same condition as when you received it.

2.2.3. You must provide proof of purchase, such as the invoice or order confirmation.

2.3. Once your return request is approved, we will provide instructions on how to return the product.

2.4. Upon receiving the returned product, we will inspect it and notify you of the status of your refund request.

2.5. If your refund is approved, we will initiate a refund to your original method of payment. The refund amount will include the product cost and applicable taxes. Shipping charges, if any, will not be refunded.

2.6. Please note that the refund process may take some time depending on your payment method and financial institution.

3. Exchanges:

3.1. We do not offer direct exchanges for products. If you wish to exchange a product, you need to follow the return and refund process mentioned above and place a new order for the desired product.

4. Non-Returnable Items:

4.1. Certain items are non-returnable, such as perishable goods, personal care products, and items marked as final sale or clearance.

5. Damaged or Defective Products:

5.1. If you receive a damaged or defective product, please contact us immediately with supporting evidence such as photographs, and we will arrange for a replacement or refund, as applicable.

6. Changes to the Refund and Cancellation Policy:

6.1. We reserve the right to modify, update, or replace this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Note - 

1. Refund processing time (like 7, 15, or 20 days after refund/exchange request )

2. Returned or exchanged (like 30 days past purchase date )

If you have any questions or concerns regarding our refund and cancellation policy, please contact us at Info@shaktiaushadhalaya.com

Last updated: [26/01/2023]